What DPI will do for you when you contact the Department:
When calling, your call will be cordially answered within
three rings. You will have the choice of leaving a voice mail or written
message. Your call will be returned within two working days upon the
employee's return and time of receiving the message;
Your telephone questions will be answered accordingly;
you will be referred no more than two times;
If you have a personal appointment with a Department
employee, you will be greeted cordially and not kept waiting;
If you "drop in" for an appointment or assistance,
each DPI employee will make every attempt to accommodate your request
and immediately explain any scheduling conflict, meetings, etc. that
may prevent the meeting from occurring at that time. If necessary,
we will seek assistance from other staff if the issue or question
can be resolved without a need to return another time.
If you request Department publications or documents:
Requests by telephone or mail for single copy publications
will be sent within three working days if material is available at
no cost to you. If materials require payment, the publications will
be sent within three to five working days;
Every attempt will be made to accommodate requests made
in person (drop in) for single copy or bulk orders, or you will be
informed of approximate delivery/pick-up date.
Internal DPI employee standards for effective and efficient
customer service -
All DPI employees will keep their internal and external
voice mail messages current;
All DPI employees will respond to written, e-mail, telephone
or fax messages within two working days upon receipt. If the request
requires more than two days to respond, correspondence (via t/p, e-mail,
fax, and letter) will be sent to sender with a statement of receipt
and estimated time of completion;
If a customer is on the wrong floor, you will either
escort them to the proper Unit, or call that Unit to have them escorted
or met at a designated place;
The DPI web page will be updated for staff, telephone
numbers, and general program information.
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tools.
Send
mail to dpi@nd.gov if
you have any questions or comments.
North
Dakota Department of Public Instruction
Kirsten Baesler, State Superintendent
600 E. Boulevard Avenue, Dept. 201
Bismarck, North Dakota 58505-0440
701/328-2260
